Terms & Conditions

Payment

All checkout payments are processed securely by Sage Pay or Paypal. You can check this is secure by looking for the padlock icon on your internet browser. We accept online payment by Debit Card, Credit Card or by Paypal.

Important

Please be aware that your salt goes through a large logistical network on route to you. Occasionally, some bags may suffer minor tears or become scuffed during transit. The polythene bags are there to keep the salt clean and dry until you're ready to use it. Our bags contain a small overage in weight, so if a small amount (a few handfuls say) is spilt or becomes unusable, please be assured that you will still have the full weight ordered. Please protect any split bags and use them first. 

Delivery

Deliveries are normally 3 to 5 working days. If you have a preferred delivery day/date please advise us of this when prompted during the ordering process and we will do everything we can to arrange this. You are fully responsible for supplying us with the correct delivery address, postcode and contact phone number. A signature will be required upon delivery. In the event of our supply agents being unable to deliver to your area, you will be refunded in full.

Unfortunately, we are unable to offer free delivery in Northern Ireland and to some remote parts of Scotland.  POA.

Whilst our drivers will consider any requests of where to leave your order, we only guarantee that the delivery point will be to the front door or the nearest accessible point to your property. We've found the drivers to be a helpful professional bunch, but please remember they do a hard job, often against tight deadlines.

PALLET DELIVERIES

Whilst every attempt will be made to get the pallet at least onto your property, we only guarantee that the delivery point will be to the kerb on the nearest accessible public road to your property. We've found the drivers to be a helpful professional bunch, but please remember they do a hard job, often against tight deadlines.

Returns

Please make every effort to ensure the goods you order are suitable for your requirements. If you have any doubt in your choice, please do not hesitate to contact us for guidance. Orders cancelled prior to delivery may incur a restocking charge passed on by our suppliers. In the unlikely event of goods being delivered damaged, please take the matter up with the driver before signing. If you change your mind and wish to return the goods you can. Under the United Kingdom's distance selling regulations you have the right to cancel the contract for the purchase of any item within a period of 7 days beginning the day after the day on which you received your delivery. You do not need to give us any reason for canceling your contract. We require you to notify us in writing at info@watersoftenersaltuk.co.uk if you wish to cancel your contract. Subsequent to goods being received and excepted in good condition, due the relative low cost of this very bulky product, returns will only be accepted if the goods are returned in a re saleable condition and any return costs are met by the buyer.

Refunds

Any refund will be made in the same form of payment that was used to make the initial purchase and only applies to the item(s).

In the unlikely circumstance that we are unable to deliver to your area you will be refunded in full.

Submitting Information

By submitting your order you are confirming to buy the goods at the prices and the terms stated and are allowing us to use your details for the purpose of supplying the goods including, passing your details onto our nominated carriers and other third party subcontractors. We will not use your details for any other purpose without your prior consent.

We are not obliged to supply the goods to you until we have confirmed order acceptance to your order and providing the item(s) are available and in stock.

You must ensure that all details required are correctly filled at the checkout before submitting, including email address, full postal address, contact phone number and payment details.

Other

We will use all reasonable commercial efforts to meet your delivery dates. However we do not guarantee delivery dates. We will send an email with the delivery details once your order has been processed.

We will not be held responsible for items arriving late due to services out of our control.

We will not be responsible for the loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.