- Water Softener Salt
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- Water Softener Salt Granules
- Block Water Softener Salt
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- Water Softeners
- Frequently Asked Questions
- Soft Water Benefits
- A Guide To Water Softening
- Hard Water Areas in the UK
- Store Finder (Pay & Collect)
Terms & Conditions
All checkout payments are processed securely by Sage Pay and Paypal. You can ensure that this is secure by looking for the padlock icon on your internet browser. We accept online payment by Debit Card, Credit Card or by Paypal.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Please be aware that your salt goes through a large logistical network on route to you. Occasionally, some bags may suffer minor tears or become scuffed during transit. The polythene bags are there to keep the salt clean and dry until you're ready to use it. Our bags contain a small overage in weight, so if a small amount (a few handfuls say) is spilt or becomes unusable, please be assured that you will still have the full weight ordered. Please protect any split bags and use them first.
Deliveries are normally 1 to 5 working days. If you have a preferred delivery day/date please advise us of this when prompted during the ordering process and we will do everything we can to arrange this. You are fully responsible for supplying us with the correct delivery address, postcode and contact phone number. A signature will be required upon delivery. In the event of our supply agents being unable to deliver to your area, you will be refunded in full.
To some remote locations of the country, Northern Ireland and congestion charge areas there will be surcharge payments. Please contact us for further details or proceed with your order and a member of staff will contact you to authorise the surcharge payment.
For our larger salt order deliveries, if possible, the delivery pallet will be left for ease of delivery and storage and is yours to do with as you so wish. Should you prefer the pallet to be taken away then please ask the driver before he leaves the premises as this cannot be subsequently removed.
Whilst our drivers will consider any requests of where to leave your order, we only guarantee that the delivery point will be to the front door or the nearest accessible point to your property. We've found the drivers to be a helpful professional bunch, but please remember they do a hard job, often against tight deadlines.
Please check that your order is in full and in an acceptable condition before signing as once your order is signed for it is taken to be accepted. We must be notified of any missing items or damaged goods within 24hrs of delivery.
We reserve the right to pass on any delivery costs assosiated with failed delivery attempts.
PALLET DELIVERIES (BULK ORDERS)
Whilst every attempt will be made to get the pallet at least onto your property, we only guarantee that the delivery point will be to the kerb on the nearest accessible public road to your property. We've found the drivers to be a helpful professional bunch, but please remember they do a hard job, often against tight deadlines.
Full Pallets Forklift Requirements
Please note that the safe working load of a tail lift is one tonne. Full pallets of salt exceed this weight so can't be unloaded at the delivery point other than by a fork lift truck. Please only order full pallets (49/50 x 25kg Tablet or Granular or 138 / 144 x 8kg Block Salt) if you can off load with your own forklift, telehandler or tractor attached pallet forks with a minimum capacity of 1.3 tonnes at 1.5 metres at 600mm load centre. For safety reasons there are no exceptions - we can only send full pallets if you can unload by suitable mechanical means.
Important information about access.
Your salt will arrive on a wooden pallet. The driver will lower this to the ground using the hydraulic tail-lift fitted to the vehicle, then use a hand operated pallet truck to move the pallet off the tail-lift platform and will follow your directions about where you want it. However, every delivery is different and the major factor is access restriction. Whilst every attempt will be made to get the pallet at least onto your property, we only guarantee that the delivery point will be to the kerb on the nearest accessible public road to your property. If there is an access issue for an 18 tonne truck on the highway leading to your property, either with weigh, height or width, please let us know before you place your order.
Once your pallet is off the lorry, the driver can manoeuvre it by hand to a certain extent, provided the surface is smooth and level. Any incline, step or even a small ridge will stop the pallet truck in it's tracks (they have small nylon wheels underneath). They certainly won't run on a gravel surface.
What we're saying here is that we'll do our best to get the salt as close as possible to where you want it. However, depending on access, this may not be possible so you need to be prepared to remove the bags of salt from the pallet and move them to where you store it yourself after the delivery has been made. The pallet, of course, is yours to keep or dispose of however you wish.
We can only accept your order for salt on pallets on this basis, we're grateful for your understanding and co-operation.
It is important to keep your delivery appointment with the courier as orders that are unable to be delivered are subject to the couriers re-delivery charge of £49.00 + VAT per pallet.
Please make every effort to ensure the goods you order are suitable for your requirements. If you have any doubt in your choice, please do not hesitate to contact us for guidance. Orders cancelled prior to delivery may incur a restocking charge. In the unlikely event of goods being delivered damaged, please take the matter up with the driver before signing. If you change your mind and wish to return the goods you can. Under the United Kingdom's distance selling regulations, domestic customers have the right to cancel the contract for the purchase within a period of 7 days beginning the day after the day on which you received your delivery. You do not need to give us any reason for cancelling your contract. We require you to notify us by phone and in writing to firstname.lastname@example.org if you wish to cancel your contract. Refunds are subsequent to goods being received and excepted in a good and re-saleable condition and returns will only be accepted if the goods are returned to the supplier from which they were delivered and any return costs are met by the buyer. Should the goods have been specially ordered, then a charge of 50% will be deducted. Specials may also have to be returned direct to us.
PALLET DELIVERIES (BULK ORDERS)
Goods unable to be delivered or returned will be subject to a charge of £98.00 + VAT per pallet.
Any refund will be made in the same form of payment that was used to make the initial purchase and only applies to the item(s).
In the unlikely circumstance that we are unable to deliver to your area you will be refunded in full.
- The product you ordered is out of stock;
- Our inability to obtain authorisation for your payment;
- We have identified a pricing or product description error;
- We are unable to deliver to the delivery address;
- There is a system or procurement failure; and
- Failed customer validation checks.
By submitting your order you are confirming to buy the goods at the prices and the terms stated and are allowing us to use your details for the purpose of supplying the goods including, passing your details onto our nominated carriers and other third party subcontractors. We will not use your details for any other purpose without your prior consent.
You must ensure that all details required are correctly filled at the checkout before submitting, including email address, full postal address, contact phone number and payment details.
We will use all reasonable commercial efforts to meet your delivery dates. However we do not guarantee delivery dates. We will send an email with the delivery details once your order has been processed.
We will not be held responsible for items arriving late due to services out of our control.
Dates and times given by the Company for delivery or collection of all or any of the Goods or performance of any services is an estimate only and we shall not be liable for any failure to meet any such estimate nor for any loss, whether financial or otherwise resulting directly or indirectly there from. None of the parties shall be responsible to the other party for any direct or indirect loss of profits or for any other special, indirect or consequential loss.
We will not be responsible for the loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
All orders placed with us are subject to our terms & conditions.