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Frequently Asked Questions

Q. What are my payment options?

A. Payments can be made by Credit Card, Debit Card or by Paypal. All payments are processed securely by Sage Pay or Paypal.

Q. I would like to collect my order today, how can I check to see if there is stock at my chosen collection point?

A. We normally hold stock at most of our collection points for orders of just a few bags in which case your order can be reserved for collection the same day. Should we be out of stock at your collection point, then we will move stock from our feeder warehouse to your collection point usually for next day collection. We will keep you fully notified of your order status by email. If you would like to confirm stock levels prior to ordering, please call us on 0203 286 7367.

Q. I would like my order delivered to an address other than the one registered on my credit card.

A. No problem. Just fill in the required delivery address during the ordering process where prompted.

Q. How do I know when my order will be delivered/ready for collection?

A. An email with your delivery/collection details will be sent to you within one working day of placing your order. Alternatively, you may choose a convenient delivery/collection date during the ordering process.

Q. I have not received an email with my delivery/collection details.

A. Sometimes spam filters stop legitimate emails getting through. Please check your spam folder to see if our mail is there. If not, please contact us to let us know and we will send your details again, preferably to an alternate email address if you have one.

Q. My delivery details are incorrect, what should I do?

A. Please email us as soon as possible to let us know.

Q. How do I contact you?

A. Please click the "contact us" tab at the foot of our website or call us on 0203 286 7367 during support lines opening hours.

Q. I'm not too sure if my water softener requires tablet salt, granular salt or block salt.

A. Usually tablets are best suited for domestic water softeners, however it is always esential to check with your water softener user instructions or contact the manufacturer direct.  Alternatively, it may help to take a look at our Which type of water softener salt do you need? page in our website menu.

Q. How do I know this is a genuine site?

A. Please be assured we are very real. Your payment is processed securely through Sage Pay or Paypal and offers you full protection.